Recovery efforts for the Privacy Protect issue continue to make progress. Our teams have addressed additional issues identified during the recovery process and are actively working through the affected scan backlog.
Verifications, removals, and background scans may continue to experience impacts while remaining background services are gradually restored. We will provide additional updates as recovery efforts continue.
Posted Jun 02, 2026 - 16:43 EDT
Update
Our teams have deployed an update and are beginning a phased recovery process for the Privacy Protect issue. We are gradually re-enabling affected services while monitoring system performance and validating stability.
Verifications, removals, and background scans may continue to experience impacts as recovery activities progress. We will provide additional updates as more information becomes available.
Posted Jun 01, 2026 - 17:12 EDT
Identified
We have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution. However, verifications, removals, and background scans may continue to have degraded performance over the weekend.
We expect to have a full resolution on 6/1/25 and will provide additional updates next week.
Posted May 29, 2026 - 20:06 EDT
Update
The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time.
Posted May 29, 2026 - 16:46 EDT
Update
The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time.
Our teams remain focused on addressing the issue and evaluating the latest findings. We will provide further updates as additional information becomes available.
Posted May 29, 2026 - 15:27 EDT
Update
Work to resolve the Privacy Protect issue remains in progress. Customers may continue to experience impacts to verifications, removals, and background scans at this time.
Our teams continue to review and analyze the issue and will provide further updates as new information becomes available.
Posted May 29, 2026 - 13:14 EDT
Update
We are continuing efforts to identify and resolve the issue affecting Privacy Protect. Verifications, removals, and background scans remain impacted at this time.
Our teams are engaged and making progress in our analysis. We will provide our next update as soon as more information is available.
Posted May 29, 2026 - 10:57 EDT
Update
Our investigation into the Privacy Protect issue remains ongoing. Verifications, removals, and background scans continue to be affected.
We are actively working toward a resolution and will share our next update as soon as additional information is available.
Posted May 29, 2026 - 09:42 EDT
Update
Our teams have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution.
Verifications, removals, and background scans may continue to be affected overnight. We will continue to monitor the situation and provide our next update tomorrow morning.
Posted May 29, 2026 - 00:28 EDT
Update
Our investigation into the Privacy Protect issue is ongoing. Verifications, removals, and background scans continue to be impacted.
We will provide our next update as soon as additional information is available.
Posted May 29, 2026 - 00:10 EDT
Update
Our team remains actively engaged in investigating the issue affecting Privacy Protect. Verifications, removals, and background scans may still not be processing as expected.
We are working to determine the root cause and will provide additional updates as more information becomes available.
Posted May 28, 2026 - 23:47 EDT
Update
We are continuing to investigate an issue possibly affecting Privacy Protect scan endpoint,
Posted May 28, 2026 - 22:37 EDT
Investigating
We have been notified of a potential issue and are investigating.