Investigating IDP System Issue

Incident Report for Array

Resolved

This incident has been resolved.
Posted Jul 14, 2026 - 14:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 14, 2026 - 13:12 EDT

Update

We are continuing to monitor the delayed responses from an upstream data vendor that is periodically affecting searches for Neighborhood Watch.
Posted Jul 14, 2026 - 12:22 EDT

Update

We are continuing to investigate this issue.
Posted Jul 14, 2026 - 11:29 EDT

Investigating

We are currently experiencing delayed responses from an upstream data vendor affecting searching for Neighborhood Watch offenders, Telephone Spoofing alerts, Auto Title Monitoring alerts, Home Title Monitoring Alerts, and Court Record Monitoring. We are monitoring and will continue to provide updates.
Posted Jul 14, 2026 - 11:13 EDT
This incident affected: Identity Protect.
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