All Systems Operational

Uptime over the past 90 days. View historical uptime.
My Credit Manager ? Operational
90 days ago
99.85 % uptime
Today
Identity Protect ? Operational
90 days ago
99.96 % uptime
Today
Privacy Protect ? Operational
90 days ago
99.95 % uptime
Today
Offers Engine ? Operational
90 days ago
99.89 % uptime
Today
Build Credit Account ? Operational
90 days ago
99.96 % uptime
Today
Subscription Manager ? Operational
90 days ago
99.96 % uptime
Today
Student Loan Aid ? Operational
90 days ago
99.99 % uptime
Today
Financial Links ? Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Oct 25, 2025 22:00 - Oct 26, 2025 02:00 EDT

Array will be continuing routine, non-impactful maintenance as part of an upgrade to our hosting infrastructure. These ongoing updates are essential to maintain optimal resiliency and security.
Workloads will be shifted as needed to ensure there is no impact to production workloads. No service disruption is expected.
Posted on Oct 17, 2025 - 13:43 EDT
Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Investigating Possible System Issue
Resolved - This incident has been resolved.
Oct 23, 14:43 EDT
Investigating - We have been notified of a potential brief issue and are investigating.
Oct 23, 14:42 EDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Privacy Protect Scans Latency
Resolved - This incident has been resolved
Oct 20, 23:08 EDT
Monitoring - Changes have been implemented and we are closely monitoring.
Oct 20, 18:27 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 18:09 EDT
Investigating - We are currently investigating an issue causing higher than normal response times for a subset of clients when creating scans.
Oct 20, 17:13 EDT
System Issue Affecting MCM Services
Resolved - This incident has been resolved.
Oct 20, 18:05 EDT
Monitoring - Services are currently recovered and we are closely monitoring for any further disruptions.
Oct 20, 17:22 EDT
Update - We are continuing to work on this issue. This is directly impacting authentication, Privacy Protect, Credit Alerts, Reporting, as well as other services.
Oct 20, 16:44 EDT
Identified - We' are currently impacted by the AWS outage that has caused failure with two third party services some of our services depend on. This is directly impacting authentication as well as other services.
Oct 20, 16:30 EDT
Update - We are continuing to investigate this issue.
Oct 20, 16:22 EDT
Update - We are currently investigating an issue affecting MCM products.
Oct 20, 15:58 EDT
Investigating - We have been notified of a potential issue and are investigating.
Oct 20, 15:53 EDT
TransUnion reporting a possible service disruption
Resolved - We have received a notification that TransUnion was experiencing an event that may have caused a minor service disruption.

Date: October 20, 2025
Start Time: 4:48 am Eastern End Time: 10:29 am Eastern
Oct 20, 06:00 EDT
Investigating System Issue
Resolved - This incident has been resolved.
Oct 20, 02:32 EDT
Investigating - We have been notified of a potential issue and are investigating.
Oct 20, 02:11 EDT
Oct 19, 2025
Investigating System Issue
Resolved - This incident has been resolved.
Oct 19, 03:43 EDT
Update - We are continuing to investigate this issue.
Oct 19, 03:35 EDT
Investigating - We have been notified of a potential issue and are investigating.
Oct 19, 03:25 EDT
Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Investigating System Issue
Resolved - This incident has been resolved.
Oct 13, 23:30 EDT
Update - We are continuing to investigate this issue.
Oct 13, 21:40 EDT
Investigating - We have been notified of a potential issue and are currently investigating.
Oct 13, 20:46 EDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage