My Home Value Client Paid Experiencing Issues
Update - We are continuing to work on a fix for this issue.
Jun 02, 2026 - 20:34 EDT
Identified - We are currently experiencing issues with My Home Value Client Paid. We have identified the issue and are working on a fix.
Jun 02, 2026 - 20:12 EDT
Investigating Possible Privacy Protect System Issue
Update - Recovery efforts for the Privacy Protect issue continue to make progress. Our teams have addressed additional issues identified during the recovery process and are actively working through the affected scan backlog.

Verifications, removals, and background scans may continue to experience impacts while remaining background services are gradually restored. We will provide additional updates as recovery efforts continue.
Jun 02, 2026 - 16:43 EDT
Update - Our teams have deployed an update and are beginning a phased recovery process for the Privacy Protect issue. We are gradually re-enabling affected services while monitoring system performance and validating stability.

Verifications, removals, and background scans may continue to experience impacts as recovery activities progress. We will provide additional updates as more information becomes available.
Jun 01, 2026 - 17:12 EDT
Identified - We have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution. However, verifications, removals, and background scans may continue to have degraded performance over the weekend.

We expect to have a full resolution on 6/1/25 and will provide additional updates next week.
May 29, 2026 - 20:06 EDT
Update - The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time.
May 29, 2026 - 16:46 EDT
Update - The issue affecting Privacy Protect remains active. Customers may continue to experience impacts to verifications, removals, and background scans at this time.

Our teams remain focused on addressing the issue and evaluating the latest findings. We will provide further updates as additional information becomes available.
May 29, 2026 - 15:27 EDT
Update - Work to resolve the Privacy Protect issue remains in progress. Customers may continue to experience impacts to verifications, removals, and background scans at this time.

Our teams continue to review and analyze the issue and will provide further updates as new information becomes available.
May 29, 2026 - 13:14 EDT
Update - We are continuing efforts to identify and resolve the issue affecting Privacy Protect. Verifications, removals, and background scans remain impacted at this time.

Our teams are engaged and making progress in our analysis. We will provide our next update as soon as more information is available.
May 29, 2026 - 10:57 EDT
Update - Our investigation into the Privacy Protect issue remains ongoing. Verifications, removals, and background scans continue to be affected.

We are actively working toward a resolution and will share our next update as soon as additional information is available.
May 29, 2026 - 09:42 EDT
Update - Our teams have implemented safeguards to contain the impact of this issue and prevent further degradation while we continue working toward a resolution.

Verifications, removals, and background scans may continue to be affected overnight. We will continue to monitor the situation and provide our next update tomorrow morning.
May 29, 2026 - 00:28 EDT
Update - Our investigation into the Privacy Protect issue is ongoing. Verifications, removals, and background scans continue to be impacted.

We will provide our next update as soon as additional information is available.
May 29, 2026 - 00:10 EDT
Update - Our team remains actively engaged in investigating the issue affecting Privacy Protect. Verifications, removals, and background scans may still not be processing as expected.

We are working to determine the root cause and will provide additional updates as more information becomes available.
May 28, 2026 - 23:47 EDT
Update - We are continuing to investigate an issue possibly affecting Privacy Protect scan endpoint,
May 28, 2026 - 22:37 EDT
Investigating - We have been notified of a potential issue and are investigating.
May 28, 2026 - 21:57 EDT
Uptime over the past 90 days. View historical uptime.
My Credit Manager Operational
90 days ago
99.99 % uptime
Today
Identity Protect Operational
90 days ago
99.99 % uptime
Today
Privacy Protect Operational
90 days ago
99.99 % uptime
Today
Offers Engine Operational
90 days ago
100.0 % uptime
Today
Subscription Manager Operational
90 days ago
99.99 % uptime
Today
BuildCredit Rent Operational
90 days ago
99.94 % uptime
Today
Student Loan Aid Operational
90 days ago
99.99 % uptime
Today
Debt Navigator Operational
90 days ago
100.0 % uptime
Today
Financial Links Operational
90 days ago
99.99 % uptime
Today
My Home Value Major Outage
90 days ago
99.97 % uptime
Today
Financial Calculators Operational
90 days ago
100.0 % uptime
Today
BuildCredit Account Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Jun 4, 2026 22:00 - Jun 5, 2026 00:00 EDT

Array will be continuing routine, non-impactful maintenance. These ongoing updates are essential to maintain optimal resiliency and security. Workloads will be shifted as needed to ensure there is no impact to production workloads.
Posted on Jun 01, 2026 - 12:22 EDT

Schedule maintenance Jun 4, 2026 23:00 - Jun 5, 2026 01:00 EDT

Array will be performing scheduled routine network failover testing to ensure optimal reliability and recovery capabilities. Brief network outages are expected as routes reconverge.
Posted on May 27, 2026 - 11:15 EDT
Jun 2, 2026
Investigating System Issues Affecting MCM, IDP, and White Label Sites
Resolved - Service performance has remained stable, and we have not observed a recurrence of the previously reported impact to Identity Protection (IDP) and My Credit Manager (MCM) alerts following the mitigation efforts implemented earlier.

At this time, we are considering the incident resolved. Our teams will continue to monitor the affected services to confirm continued stability. We appreciate your patience and understanding throughout this incident.
Jun 2, 12:27 EDT
Update - The affected services continue to operate without a recurrence of the earlier level of impact following the mitigation efforts implemented yesterday.

We remain focused on investigating the underlying cause and do not yet consider the issue fully resolved. Additional updates will be provided as warranted.
Jun 2, 10:01 EDT
Update - System performance remains stable following the mitigation efforts implemented earlier today. Our teams continue to validate the effectiveness of those efforts while monitoring for any recurring impact to Identity Protection (IDP) and My Credit Manager (MCM) alerts.

Although the observed impact has been reduced, we are continuing our investigation and do not yet consider the issue fully resolved. Additional updates will be provided as warranted.
Jun 1, 18:01 EDT
Update - We are closely monitoring the alert services following the latest mitigation efforts and are seeing improved stability across affected systems.

While service performance has improved, we are not yet considering the issue fully resolved. Our teams remain actively engaged as we continue to validate the mitigation and monitor for any recurring impact. Additional updates will be provided as new information becomes available.
Jun 1, 15:49 EDT
Update - We are actively analyzing the issue affecting My Credit Manager (MCM), Identity Protection (IDP), and White Label sites.

The impact remains limited to intermittent disruptions affecting Identity Protection and Credit alerts. Our teams are working to restore full service and will share further updates as they become available.
Jun 1, 14:50 EDT
Update - We are actively working on the issue affecting White Label sites, My Credit Manager (MCM), and Identity Protection (IDP).

Customers may continue to experience intermittent issues with Identity Protection and Credit alerts. Our teams remain engaged in remediation efforts, and we will share additional updates as they become available.
Jun 1, 13:09 EDT
Update - Our team remains engaged in investigating the issue affecting White Label sites, My Credit Manager (MCM), and Identity Protection (IDP).

Customers may continue to experience intermittent issues with Identity Protection and Credit alerts. Additional updates will be provided as new information becomes available.
Jun 1, 12:04 EDT
Update - We are continuing to investigate the issue affecting White Label sites, My Credit Manager (MCM), and Identity Protection (IDP).

Customers may experience intermittent issues with Identity Protection and My Credit Manager alerts while our team works to identify and resolve the root cause. We will provide additional updates as more information becomes available.
Jun 1, 10:53 EDT
Investigating - We have been notified of a potential issue where users and clients may see a timeout and are investigating.
Jun 1, 10:16 EDT
Jun 1, 2026
May 31, 2026
Investigating System Issue with credit report pulls
Resolved - This incident has been resolved. Report pulls for My Credit Manager were operational as of 11:45 am ET
May 31, 13:32 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 12:56 EDT
Identified - The issue has been identified and we are working towards a resolution
May 31, 11:03 EDT
Update - We have been notified of a potential issue and are investigating.
May 31, 08:36 EDT
Investigating - We have been notified of a potential issue and are investigating.
May 31, 07:58 EDT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 22:00 EDT
Scheduled - Array will be performing scheduled database maintenance. During this time, you may experience brief, intermittent disruptions as systems transition within the cluster. We appreciate your patience as we work to improve performance and reliability.
May 20, 11:35 EDT
May 30, 2026
May 29, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 EDT
Scheduled - Array will be continuing routine, non-impactful maintenance. These ongoing updates are essential to maintain optimal resiliency and security. Workloads will be shifted as needed to ensure there is no impact to production workloads.
May 28, 11:21 EDT
May 28, 2026
May 27, 2026
Duplicate Privacy Protect Records
Resolved - We have implemented a fix for this issue.
However, users may still see duplicate records on their scan results as we clean up these records.
May 27, 20:17 EDT
Monitoring - We have implemented a fix for this issue.
However, users may still see duplicate records on their scan results as we clean up these records.
May 27, 19:27 EDT
Update - We are continuing to work on this issue. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.
May 27, 18:35 EDT
Update - We are continuing to implement a fix. There may be users who see duplicate records for recent scans. We are working on correcting the duplicates.
May 27, 17:59 EDT
Identified - The issue has been identified and a fix is being implemented.
May 27, 17:04 EDT
Update - We are investigating failures for background scan webhooks on Privacy Protect
May 27, 16:45 EDT
Investigating - We have been notified of a potential issue and are investigating.
May 27, 16:41 EDT
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 16:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 12:21 EDT
Scheduled - Array will be continuing routine, non-impactful maintenance. These ongoing updates are essential to maintain optimal resiliency and security. Workloads will be shifted as needed to ensure there is no impact to production workloads.
May 18, 12:21 EDT
May 23, 2026

No incidents reported.

May 22, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 EDT
Scheduled - Array will be continuing routine, non-impactful maintenance. These ongoing updates are essential to maintain optimal resiliency and security. Workloads will be shifted as needed to ensure there is no impact to production workloads.
May 15, 13:33 EDT
May 21, 2026
Scheduled Maintenance for Subscription Manager
Completed - The scheduled maintenance has been completed.
May 21, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 EDT
Scheduled - Array will be performing scheduled database upgrades. During this time, you may experience intermittent disruptions in Subscription Manager as systems transition within the cluster. We appreciate your patience as we work to improve performance and reliability.
May 15, 13:24 EDT
We are investigating a system outage affecting Array services.
Resolved - This incident has been resolved.
May 21, 16:19 EDT
Monitoring - Services are now recovering.
May 21, 16:16 EDT
We are investigating a system outage affecting Array services.
Resolved - This incident has been resolved.
May 21, 16:15 EDT
Identified - We have identified the issue and are working to resolve.
May 21, 16:02 EDT
Update - We are continuing to investigate this issue.
May 21, 15:59 EDT
Investigating - We have been notified of a potential issue and are investigating.
May 21, 15:47 EDT
May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

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