Performance Update: We are currently experiencing a delay in publishing data to the Client Console reporting system. Our team is actively working on resolving the issue. Data will populate once this is resolved. Further updates will be available daily by 12:00 PM Eastern.

All Systems Operational

Uptime over the past 90 days. View historical uptime.
My Credit Manager Operational
90 days ago
99.98 % uptime
Today
Identity Protect Operational
90 days ago
100.0 % uptime
Today
Privacy Protect Operational
90 days ago
99.94 % uptime
Today
Offers Engine Operational
90 days ago
100.0 % uptime
Today
Build Credit Account Operational
90 days ago
100.0 % uptime
Today
Subscription Manager Operational
90 days ago
100.0 % uptime
Today
Student Loan Aid Operational
90 days ago
100.0 % uptime
Today
Financial Links Operational
90 days ago
99.87 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Feb 5, 2026 22:00 - Feb 6, 2026 00:00 EST

Array will be continuing routine, non-impactful maintenance. These ongoing updates are essential to maintain optimal resiliency and security. Workloads will be shifted as needed to ensure there is no impact to production workloads.
Posted on Feb 02, 2026 - 12:00 EST
Feb 4, 2026
Investigating System Issue
Resolved - This incident has been resolved.
Feb 4, 03:45 EST
Update - TUI is currently experiencing technical issues that may impact retrieval of some credit reports. We are actively investigating and will provide updates as available.
Feb 4, 00:37 EST
Investigating - We have been alerted to a potential issue affecting retrieval of some TUI credit reports and are currently investigating
Feb 4, 00:27 EST
Feb 3, 2026
Service Issue - SV5
Resolved - This incident has been resolved.
Feb 3, 14:49 EST
Update - We are continuing to investigate this issue.
Feb 3, 14:30 EST
Investigating - We have been notified of a potential issue and are investigating.
Feb 3, 14:18 EST
Feb 2, 2026
Investigating System Issue
Resolved - This incident has been resolved.
Feb 2, 04:31 EST
Investigating - We have been notified of a potential issue and are investigating.
Feb 2, 00:26 EST
Feb 1, 2026
Scheduled Maintenance - Updating CP7 Site Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 1, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 22:00 EST
Scheduled - We are updating the infrastructure for CP7 sites. These ongoing updates are essential to maintain optimal resiliency and security. Workloads will be shifted as needed to ensure there is minimal impact to site availability.
Jan 30, 16:55 EST
Jan 31, 2026
Jan 30, 2026
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 30, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 22:00 EST
Scheduled - Array will be continuing routine, non-impactful maintenance. These ongoing updates are essential to maintain optimal resiliency and security. Workloads will be shifted as needed to ensure there is no impact to production workloads.
Jan 29, 13:04 EST
Jan 29, 2026
Investigating System Issue with multiple services failing
Resolved - This incident has been resolved.
Jan 29, 14:41 EST
Update - We are continuing to investigate this issue.
Jan 29, 14:33 EST
Investigating - We have been notified of a potential issue and are investigating.
Jan 29, 14:26 EST
My Credit Manager System Issue
Resolved - We currently monitoring and investigating the root cause behind this issue.
Jan 29, 13:04 EST
Monitoring - We currently monitoring and investigating the root cause.
Jan 29, 12:36 EST
Investigating - We have been notified of a potential issue and are investigating.
Jan 29, 12:25 EST
Jan 28, 2026
Investigating System Issue with IDP SSN Alerts
Resolved - This incident has been resolved.
Jan 28, 14:44 EST
Investigating - We have been notified of a potential issue and are investigating.
Jan 28, 11:35 EST
Jan 27, 2026
Investigating System Issue
Resolved - This incident has been resolved.
Jan 27, 11:22 EST
Investigating - We have been notified of a potential issue and are investigating.
Jan 27, 11:02 EST
Investigating Issue with our system
Resolved - This incident has been resolved.
Jan 27, 11:21 EST
Investigating - We have been notified of a potential issue and are investigating.
Jan 27, 10:50 EST
Investigating issue with our system
Resolved - This incident has been resolved.
Jan 27, 11:21 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 11:20 EST
Update - We are continuing to investigate this issue.
Jan 27, 11:11 EST
Investigating - We have been notified of a potential issue and are investigating.
Jan 27, 10:51 EST
Jan 26, 2026

No incidents reported.

Jan 25, 2026
We are investigating an issue related to Proxy Provider Gateway TUI certificate
Resolved - A fix has been implemented and all systems are back to normal.
Jan 25, 17:02 EST
Identified - We're in the process of performing updates to our connection.
Jan 25, 16:39 EST
Update - We are continuing to investigate this issue.
Jan 25, 16:11 EST
Update - We've identified an issue with our TUI connection and are continuing to investigate.
Jan 25, 16:02 EST
Investigating - We have been notified of a potential issue and are investigating.
Jan 25, 15:41 EST
Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

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